Thank you for visiting our Frequent Asked Questions page.

We’ve collated the most common questions below for your assistance but should there be a question not covered here, please just get in touch with the team on 01452 739483 and we’d be happy to help.

How quickly do you respond to breakdown calls?

We aim to get to you the same day that you call us. Ask about our Priority service when you contact us.

Can I buy new equipment from you?

Yes you can. We offer a wide range of refrigeration and air conditioning equipment at competitive prices.

Can I buy spare parts for my equipment from you?

There are some parts that we would be happy to sell to you on a supply only basis i.e. door seals, handles etc, most other replacement parts should only be fitted by a qualified engineer.

Can I install a heat pump air conditioning system myself?

Not unless you are a qualified refrigeration and air conditioning engineer.

Do you supply and install heat pump air conditioning systems for domestic and commercial use?

Yes we do. If you are interested we offer a free of charge site survey. Once the survey has been completed we will send you our no obligation estimate. For more information, please call us on 01452 739483.

My equipment is new and has a warranty; do I need a maintenance contract?

Check the terms of your warranty. It may only be valid if you have your equipment maintained on a regular basis.

How often should I have my Air conditioning / Refrigeration equipment serviced?

We recommend having your equipment serviced twice a year. See details on our maintenance and servicing by clicking here.

Why should I have my equipment serviced?

Well maintained equipment is more reliable, operates more efficiently and is cheaper to run.

Do you sell reconditioned equipment?

We do occasionally have reconditioned units in stock. Please contact us with your requirements.

Do you environmentally dispose of old units?

We are able to carry out de-gassing, removal and disposal of air conditioning and cooling systems for a fee. Unfortunately we are no longer able to carry out environmental disposal of refrigeration cabinets such as fridges and freezers.

Is it correct that some refrigeration and air conditioning equipment has to be checked for refrigerant gas leaks every year?

Yes it is correct. For refrigeration and air conditioning systems that have up to 30kgs of refrigerant gas you must, by law, have the system leak checked every year. For systems with more than 30kgs of refrigerant gas the requirement is for more regular leak checks.

Whose responsibility is it to ensure that the leak checks are carried out?

The rules state that the responsibility for ensuring that the equipment is operating correctly and not leaking refrigerant rests with the operator / owner of the equipment. In other words:- That’s You! For more information please see our page concerning f-gas regulations.

Talk to the experts

Call us today on 01452 739483 or
email us at sales@tkrefrigeration.co.uk.

Alternatively fill in the form below and we'll get back to you as soon as possible.

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"Nobody knows refrigeration better than TKR"

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About TKR

TK Refrigeration have been supplying and maintaining refrigeration and air conditioning equipment throughout Gloucestershire and beyond.

We have over 40 years experience and offer a professional and friendly service for all your refrigeration needs. We take pride in knowing our customers personally.

Call one of our friendly team today, we are always happy to help with any refrigeration and air conditioning questions you may have.

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